Privacy Policy

Hub132 LLC ("hopSIM", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website at hopsim.app and associated mobile applications (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. We will notify you of any changes by updating the "Last Updated" date at the top of this Privacy Policy.

What Data Do We Collect?

hopSIM collects the following data:

• Personal identification information: Name and email address
• Social media profile data: Your public profile avatar if you create an account using Google or Facebook authentication
• Payment information: Processed securely through our payment providers (we do not store complete credit card information)
• Order information: eSIM plans purchased, activation details, and order history
• IP Address: For fraud prevention and service improvement
• Device information: Device identifier for mobile app users

Important: We do NOT store sensitive user data beyond what is necessary to provide our eSIM services and fulfill legal obligations. Your payment information is processed securely by our payment processors and is not stored on our servers.

How Do We Collect Your Data?

You directly provide us with most of the data we collect. We collect and process data when you:

• Register for an account or place an order for our eSIM services
• Voluntarily complete a customer survey or provide feedback
• Contact us for customer support via email or other channels
• Use or view our website via your browser's cookies

hopSIM may also receive your data indirectly from:

• Google or Facebook, if you create an account using these authentication methods
• Our payment processors, for transaction verification and fraud prevention

How Will We Use Your Data?

hopSIM collects your data to:

• Process your orders and manage your account
• Activate and provision eSIM services
• Provide customer support when needed
• Send transactional emails related to your orders and account
• Send promotional emails about special offers, new products, and services (only if you opt-in)
• Improve our website, products, and services
• Prevent fraudulent transactions and ensure security
• Comply with legal obligations and respond to lawful requests from authorities

When processing your order, we may share your data with credit reference agencies and fraud prevention services to protect against fraudulent purchases.

How Do We Store Your Data?

hopSIM securely stores your data using industry-standard cloud computing providers. Your data is encrypted both at rest and in transit to ensure maximum security.

Data Retention:

• Account and profile information is stored until you choose to delete your account
• Order and purchase history is retained for a minimum of 5 years to comply with telecommunications regulations and respond to lawful inquiries from competent authorities
• You may request deletion of your personal data at any time, subject to legal retention requirements

Third-Party Data Sharing

hopSIM does not sell your personal data. We may share your data with trusted third parties only for the following purposes:

• Payment processors: To process payments securely
• eSIM providers: To provision and activate your eSIM services
• Analytics services: To understand how our Service is used and improve user experience (Google Analytics, etc.)
• Customer support tools: To provide better customer service
• Legal authorities: When required by law or to protect our rights

Marketing Communications

hopSIM may send you information about products and services that we think you might like. You will only receive marketing communications if you have opted in to receive them.

You have the right to opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at [email protected]
• Updating your preferences in your account settings

We will process your opt-out request within 5 business days. Note that you will continue to receive transactional emails related to your orders and account.

Your Data Protection Rights

Under data protection laws, you have the following rights:

• Right to access: You have the right to request copies of your personal data.
• Right to rectification: You have the right to request correction of inaccurate information or completion of incomplete information.
• Right to erasure: You have the right to request deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing: You have the right to request that we limit how we use your data under certain conditions.
• Right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to data portability: You have the right to request transfer of your data to another organization or directly to you in a machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Cookies are small text files placed on your device to collect information about your browsing activity. hopSIM uses cookies to improve your experience and understand how you use our Service.

Types of Cookies We Use:

• Essential cookies: Required for the Service to function properly (e.g., keeping you signed in, remembering your preferences)
• Analytics cookies: Help us understand how visitors use our Service so we can improve it
• Marketing cookies: Track your browsing activity to show you relevant advertisements (only if you consent)

Managing Cookies:

You can control and manage cookies through your browser settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our Service. Most browsers allow you to:

• See what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies
• Delete all cookies when you close your browser

For more information about cookies, visit allaboutcookies.org.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Links to Other Websites

Our Service may contain links to third-party websites. This Privacy Policy applies only to our Service. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party websites you visit.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy.

Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email or a prominent notice on our Service.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your data, please contact us: